Latest Delivery Information
Updated 25th March 2020
Thank you for your order and continued support. With the impact of Coronavirus (COVID-19) being felt by many businesses across the UK and in light of the most recent Government advice, regrettably we have had to make the difficult decision to stop production on all orders effective immediately.
If you do have an order outstanding with us, we would like to reassure all customers that these will be produced and delivered as soon as it is possible to resume production. We will also be continuing to take orders online ready for when we reopen our production facility.
This is a fast-moving situation, and we will continue to monitor and review our approach as it develops. We are committed to delivering all orders as soon as possible after this difficult situation has passed.
If you need any further information, please do not hesitate to contact us via email or using the contact form on our site. We are experiencing a high volume of emails at the moment and will endeavour to respond to all as quickly as we can.
This is a difficult and uncertain time for all. Our thoughts are with anyone affected by the Pandemic and those helping us to get through this challenging time. They have our full support. We urge everyone to follow and respect the Government guidelines with regards to CoVid-19.
The Baby Clothes Direct Team
We are proud to manufacture all of our garments here in the UK. It means that we can produce each order individually, ensuring at each stage that our quality remains at its highest. This does mean however that there will be a few days between placing your order and us sending this out.
We sometimes keep our most popular items in stock and if your order is in stock we will dispatch this the same or very next day. In most cases where the order has to be made, your order will go straight into production at our UK factory. Once your order has been hand-made and is ready, the delivery process is as important to us as any other. Nothing is more important to us than delivering our great value baby clothes in good time. We will continue to work with our trusted couriers until this is the case.
We aim to have all orders made and sent within 2-3 working days of placing an order. If we are experiencing a high volume of orders, lead times maybe longer. The current lead time is at the top of this page (we may get some orders out sooner than this)*. Should you need a delivery sooner than this time frame, please email us prior to placing an order or as soon as possible after placing an order. We will do our best to accommodate your request.
Most deliveries are made using Recorded Mail Via Royal Mail or DPD Courier. Delivery is charged at a £7.00 on all UK mainland orders regardless of size. Occasionally for larger orders we may use a courier service however the delivery charge will remain the same.
*When specific fabrics or other materials are out of stock there maybe an extended lead time. We will of course keep you informed of any delays and do our best to keep these to a very minimum.